FAQ - Art and Graphic Design Studio

Training - FAQ

1. Do I need to have the program that I am taking lessons on?. You should have the program or access to one. Some programs do have demo versions available, that you can use. These demo discs allow the program to be used with some limitations, such as not being to save your work or have demo in background of printed sheet but it will allow you to practice at home.

2. How long are training sessions? There are two ways that we schedule sessions; (a) you can set up one or more lessons at the same times each week for one or two hour sessions as example, or (b) you can set up longer, four to however more hours, for one or more scheduled sessions. Keep in mind the longer the sessions are, the harder it is to retain all the information that we cover. Also, only scheduling one long lesson does not allow for a follow up or review after you have practiced working on your own or when you have additonal questions that will most likely come up after you have worked in the program for a while.

3. Can a person start training at anytime? A person can start as soon as their scheduling times can be worked out, which usually happens within a few days.

4. How would I get started? You would call us, and we would discuss your computer or software background, what your needs are and what you want to accomplish with the instruction. After your needs are assessed, we would recommend a course of training to you. When the course to follow is decided we would fill out the enrollment form and go over directions and what you should bring.

5. When are payments due? For students on a monthly schedule, fees are payable on the very first lesson and then the last lesson of every month thereafter, for the following months lessons, for students continuing lessons.

6. What forms of payment do you accept? We accept cash or check at this time. About every third month you will have (a fifth) extra lesson(s) to pay for due to the extra days in the month your lessons are scheduled on.

7. What happens if my lesson falls on a holiday? Training sessions that comes on holidays are rescheduled on an alternately scheduled day

Design - FAQ

1. Can I provide my own computer files? Yes, if you know how to or have a designer that knows how to create professional print ready files. If you are not sure, we can create the files for you. Sometimes providing inaccurate files can be more costly than having us design the files for you.

2. What programs do you accept design files in? See our accepted applications list.

3. What if I have an idea for the design that I want but am not capable of creating it? If you have an idea about what you want, you can talk to us about it, show us a sketch or show us something similar to what you want. We can create the design according to your idea.

4. How long does it take to get a proof? This is dependent on the type of job that you have. It is usually done in a very reasonable amount of time.

Printing - FAQ

1. How can I get a quote on a job that I need printed?
Call us in order to get a quote. Please make sure you have the following information that we will need in order to give you an accurate quote. a) How many pieces do you want printed? b) What is the type and finished size of the job? c) What paper stock do you want it printed on (type, color and weight)? d) How many colors will the job be printed in? e) How many pages is the project (this will apply if the job is a newsletter, catalog, booklet, etc.) f) Will the job need any finishing, binding or folding? g) Is the job print ready or will we have to typeset it? h) Does the job bleed? I) Does it need numbering or perforation? j) Will it need to be collated? k) Will it need padding, drilling or hole punching? l) Does the job have to be laminated?

2. Can I order multiple print jobs at the same time?
You can order as many jobs as you need at the same time.

3. Are there paper and ink color samples available ?
Yes, we will show you the paper and ink samples before you place your job.

4. Is there an extra charge for bleed?
There could be, so make sure to ask when you are placing the order.

5. Will I save any money by ordering a higher quantity ?
Definitely. Ask us for details.

6. Will I always receive the full quantity that I order?
Most times you will receive the full quantity that you order. There could be an exception to this but you will be notified if this applied to your order.

7. How long will it take for me to receive the finished job?
The depends on many factors including your needs, the complexity of the job and our production schedule. We will discuss this when you place the order.

8. How well will my job match what I see on my monitor?
Because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Colors on the monitor are displayed in RGB while offset printing is done in CMYK or with spot colors. See important terms for definition of RGB (viewing on monitor), CMYK (printing process) and Pantone (spot colors).

9. Will you match a sample I print out on my own printer, or a previously printed sample?
We print to the "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will approximate your printed sample. This is due in part to the varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, these are all different than true offset printing. There can even be a significant difference from one commercial print shop to another. Inkjet and laser prints are known to look very different from true offset printing.

If you do require precise color match, please contact us to arrange for a digital color proof. Once you approve the additional fees, we will produce and get you a hard proof. When you approve and return the proof, we will strive to match the proof's color when printing your final piece. There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a charge for color correction time and a new proof.

10. Can I place an order and have my graphic designer send you the files separately?
Yes. Have your graphic designer read our file transfer section on the job guidelines page of our website.

11. Do I get a proof before you print the job?
Yes. There may be different types of proofs available to you depending on the complexity of the job. This will be explained to you when you place your order.

12. How long does it take for me to get the proof of my job?
This depends on how quickly you need the proof, how complex the job is and what our production schedule will allow.

13. What if I want to change something after I place the order or see the proof?
We always try to accommodate you but some changes cannot be made after certain stages of the production schedule.

14. Do you do color copies?
Yes but there are many variable involved. Some of the things we will want to know are: a) Will the job be copied off the glass? b) Does it need to be printed directly from a computer? c) Will any part of it need to scanned before the copies are made? d) What size paper do you want? The price of the copies will vary depending on quantities, variables in job and if job can be pleasing color or exact match.

15. Do you deliver the printed job?
If a customer has an account and does a certain amount of business with us per year then we will offer delivery. We will also deliver if the total invoice price is above $500.00

Internet - FAQ

1. How big a website do I need? That really depends on what you want and we can help you to decide this. You can have a small starter informational site or a very extensive online shopping website. Its all up to you.

2. I already have a website, can you redesign it and work with what I have? As long as you can provide us with access to your webserver, we can download and work with your existing files.

3. What do I need in order to have a professional website? You should have your own URL (Uniform Resource Locator or web address), a place to host your website (we can suggest one to you) and all the information and photos that you would like us to include on your pages.